Service Order Management

Manage Forecasting to FulfilmentUse sales forecasts and expected stock-outs to automatically generate production plans and create purchase orders.Run Your Warehousing EfficientlyGet a holistic view of inventory for efficient order fulfilment. Track every item transaction and movement by setting up bins based on warehouse layout and storage unit dimensions.Reach Optimal Output LevelsCalculate and optimise manufacturing capacity and resources to improve production schedules and meet customer demands.Service OrdersRegister your after-sales issues including service requests, services due, service orders, and repair requests.Service Item ManagementRecord and keep track of all your service items, including contact information, component management, and BOM reference and warranty information.Service Contract ManagementRecord details on service levels, response times, and discount levels, as well as on the service history of each contract, including used service items and parts and labour hours.PlanningAssign personnel to work orders and log details such as work order handling and work order status.DispatchingManage service personnel and field technician information, and filter according to availability, skills, and stock items.Service Price ManagementSet up, maintain, and monitor your service prices.